Kador, John
Effective apology : mending fences, building bridges, and restoring trust / John Kador. - San Francisco, Calif. : Berrett-Koehler Publishers, c2009. - 273 p.
Includes bibliographical references and index
9781576759011
Corporate image
Apologizing
Corporations--Public relations
Business communication
Crisis management
HD59.2 / K326E 2009
Effective apology : mending fences, building bridges, and restoring trust / John Kador. - San Francisco, Calif. : Berrett-Koehler Publishers, c2009. - 273 p.
Includes bibliographical references and index
9781576759011
Corporate image
Apologizing
Corporations--Public relations
Business communication
Crisis management
HD59.2 / K326E 2009