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Effective apology : mending fences, building bridges, and restoring trust / John Kador.

By: Kador, John.
Material type: materialTypeLabelBookPublisher: San Francisco, Calif. : Berrett-Koehler Publishers, c2009Description: 273 p.ISBN: 9781576759011.Call No.: HD59.2 K326E 2009 Subject(s): Corporate image | Apologizing | Corporations -- Public relations | Business communication | Crisis managementBibliography, etc. Note: Includes bibliographical references and index
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Main Campus
Book Shelves 		HD59.2 K326E 2009 (Browse shelf) Available 201009210134

Includes bibliographical references and index

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