Law, Colin C.,
A practical guide to airline customer service : from airline operations to passenger services / Colin C. Law, Stamford International University, Hua Hin Campus. - 1 online resource
Includes bibliographical references and index.
1627346945 9781627346948
Airlines--Customer services.
Airlines--Management.
Consumer satisfaction.
Consumer Behavior
Compagnies de transport aérien--Service à la clientèle.
Compagnies de transport aérien--Gestion.
Consommateurs--Satisfaction.
TRANSPORTATION--Ships & Shipbuilding--Pictorial.
Airlines--Customer services
Airlines--Management
Consumer satisfaction
HE9780 / .L39 2018
387.7
A practical guide to airline customer service : from airline operations to passenger services / Colin C. Law, Stamford International University, Hua Hin Campus. - 1 online resource
Includes bibliographical references and index.
1627346945 9781627346948
Airlines--Customer services.
Airlines--Management.
Consumer satisfaction.
Consumer Behavior
Compagnies de transport aérien--Service à la clientèle.
Compagnies de transport aérien--Gestion.
Consommateurs--Satisfaction.
TRANSPORTATION--Ships & Shipbuilding--Pictorial.
Airlines--Customer services
Airlines--Management
Consumer satisfaction
HE9780 / .L39 2018
387.7