| 000 -LEADER |
|---|
| fixed length control field |
01633nam0a22002770a04500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
000118020 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190423171849.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
s2003 xxu fnx000 000 0neng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0071194770 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
2003006565 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD9980.5 |
| Item number |
D384M 2003 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Davis, Mark M. |
| Dates associated with a name |
1944- |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Managing services : |
| Remainder of title |
using technology to create value / |
| Statement of responsibility, etc. |
Mark M. Davis, Janelle Heineke |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
International ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Boston, Mass. : |
| Name of publisher, distributor, etc. |
McGraw-Hill/Irwin, |
| Date of publication, distribution, etc. |
c2003 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
443 p. : |
| Other physical details |
ill. (some col.) |
| 490 0# - SERIES STATEMENT |
|---|
| Series statement |
The McGraw-Hill/Irwin series operations and decision sciences |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
SERVICE INDUSTRIES |
| General subdivision |
TECHNOLOGICAL INNOVATIONS |
| -- |
MANAGEMENT |
|
|---|
| Topical term or geographic name entry element |
VALUE ANALYSIS (COST CONTROL) |
|
|---|
| Topical term or geographic name entry element |
CUSTOMER RELATIONS |
| General subdivision |
MANAGEMENT |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Heineke, Janelle |
| 990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] |
|---|
| Link information for 9XX fields |
A36070 |
| Link information for field corresponding to 9XX field |
Sep 23 2003 12:28PM |
| 991 ## - |
|---|
| -- |
02 |
| -- |
05 |
| -- |
การจัดการ ผู้นำ จิตวิทยาธุรกิจ พฤติกรรมองค์การ การวิจัยธุรกิจ หุ้นส่วนบริษัท การควบคุมคุณภาพ การบริหารสำนักงาน การบริหารสำนักงาน การบริหารโครงการ การสื่อสารธุรกิจ การบริหารธุรกิจขนาดย่อม การบริหารโครงการขององค์การ การสื่อสารในธุรกิจ |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |