Managing services : using technology to create value / Mark M. Davis, Janelle Heineke
By: Davis, Mark M.
Contributor(s): Heineke, Janelle.
Material type: BookSeries: The McGraw-Hill/Irwin series operations and decision sciences.Publisher: Boston, Mass. : McGraw-Hill/Irwin, c2003Edition: International ed.Description: 443 p. : ill. (some col.).ISBN: 0071194770.Call No.: HD9980.5 D384M 2003 Subject(s): SERVICE INDUSTRIES -- TECHNOLOGICAL INNOVATIONS -- MANAGEMENT | VALUE ANALYSIS (COST CONTROL) | CUSTOMER RELATIONS -- MANAGEMENTBibliography, etc. Note: Includes bibliographical references and indexCurrent location | Call number | Status | Date due | Barcode |
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Main Campus Book Shelves | HD9980.5 D384M 2003 (Browse shelf) | Available | 200309230046 |
Includes bibliographical references and index
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