Service breakthroughs : changing the rules of the game
By: Heskett, James L.
Contributor(s): Sasser, W. Earl, Jr | Hart, Christopher W.L.
Material type:
BookPublisher: New York, N.Y. : Free Press, 1990Description: 306.Call No.:
HF5415
H474S
Subject(s): CUSTOMER SERVICE | SALES MANAGEMENT | MANAGEMENT
| Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|
| Main Campus Book Shelves | HF5415 H474S (Browse shelf) | Available | 101452 |
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