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The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships

By: Bergeron, Bryan P.
Material type: materialTypeLabelBookPublisher: New York, N.Y. : McGraw-Hill, 2001Description: 261.ISBN: 007136479X.Call No.: HF5415.525 B473E Subject(s): CUSTOMER LOYALTY | INTERNET MARKETING
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Main Campus
Book Shelves 		HF5415.525 B473E (Browse shelf) Available 10220010074

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