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Customer service on the Internet : building relationships, increasing loyalty, and staying competitive

By: Sterne, Jim.
Material type: materialTypeLabelBookPublisher: New York, N.Y. : Wiley, 2000Edition: 2nd ed.Description: 351 p.ISBN: 0471382582.Call No.: HF5415.5 S737C 2000 Subject(s): CUSTOMER SERVICES -- COMMUNICATION SYSTEMS | INTERNET MARKETING | WORLD WIDE WEB | INTERNET (COMPUTER NETWORK)
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Book Shelves 		HF5415.5 S737C 2000 (Browse shelf) Available 210820000019

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