Design and management of service processes : keeping customers for life
By: Ramaswamy, Rohit.
Material type: BookPublisher: Reading, Mass. : Addison-Wesley Pub.Co., 1996Description: 424.Call No.: HF5415.5 R352D Subject(s): CUSTOMER SERVICES -- MANAGEMENT | SERVICE INDUSTRIES -- QUALITY CONTROL | PRODUCTION PLANNING | TOTAL QUALITY MANAGEMENTCurrent location | Call number | Status | Date due | Barcode |
---|---|---|---|---|
Main Campus Book Shelves | HF5415.5 R352D (Browse shelf) | Checked out | 2025-01-14 | 190853 |
Main Campus Book Shelves | HF5415.5 R352D (Browse shelf) | Available | 190854 |
Browsing Main Campus Shelves , Shelving location: Book Shelves Close shelf browser
HF5415.5 P396H Handbook of CRM : | HF5415.5 P466M 2011 Managing customer relationships : | HF 5415.5 P722P Pursuing perfect service : | HF5415.5 R352D Design and management of service processes : keeping customers for life | HF5415.5 R352D Design and management of service processes : keeping customers for life | HF5415.5 R358C Complete book of ready-to-use customer service scripts | HF 5415.5 R396B Best face forward : |
There are no comments for this item.