Customer statisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification / Terry G. Vavra
By: Vavra, Terry G.
Material type: BookPublisher: Milwaukee, Wis. : ASQ Quality Press, c2002Description: 307 p. : ill. + 1 CD-ROM.ISBN: 0873895002.Call No.: HF5415.335 V387C Subject(s): CONSUMER SATISFACTION -- STATISTICAL METHODS | QUESTIONNAIRES | ISO 9000 SERIES STANDARDS -- HANDBOOKS, MANUALS, ETCBibliography, etc. Note: Includes bibliographical references and indexCurrent location | Call number | Status | Date due | Barcode |
---|---|---|---|---|
Main Campus Book Shelves | HF5415.335 V387C (Browse shelf) | Available | 200209140040 |
Browsing Main Campus Shelves , Shelving location: Book Shelves Close shelf browser
HF5415.335 J324B Business process mapping : | HF5415.335 J324B Business process mapping : | HF5415.335 O448S 2015 Satisfaction : | HF5415.335 V387C Customer statisfaction measurement simplified : | HF5415.349 B734E 2015 Estimation of willingness-to-pay : theory, measurement, application / | HF5415.35 H377B 2008 Brand you / | HF5415.35 S646M 2015 Marketing : real people, real choices / |
Includes bibliographical references and index
There are no comments for this item.