Managing the customer experience : turning customers into advocates / Shaun Smith and Joe Wheeler
By: Smith, Shaun.
Contributor(s): Wheeler, Joe.
Material type: BookPublisher: London : Financial Times Prentice Hall, 2002Description: 254 p. : ill.ISBN: 0273661957.Call No.: HF5415.5 S647M Subject(s): CUSTOMER RELATIONS | RELATIONSHIP MARKETING | CUSTOMER IOYALTYBibliography, etc. Note: Includes indexCurrent location | Call number | Status | Date due | Barcode |
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Main Campus Book Shelves | HF5415.5 S647M (Browse shelf) | Available | 200303220067 |
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HF5415.5 S632N The Nordstrom way to customer service excellence : | HF 5415.5 S646A 2008 The art of client service / | HF 5415.5 S646A 2008 The art of client service / | HF5415.5 S647M Managing the customer experience : | HF5415.5 S647M Managing the customer experience : | HF5415.5 S647M Managing the customer experience : | HF 5415.5 S726S Sams teach yourself Microsoft Dynamics CRM 4 in 24 hours / |
Includes index
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