Capturing customers' hearts : leave your competition to chase their pockets / Brian Clegg
By: Clegg, Brian.
Material type:
BookPublisher: London : Financial Times/Prentice Hall, 2000Description: 223 p.ISBN: 0273649310.Call No.:
HF5415.5
C533C
Subject(s): CUSTOMER LOYALTY | CUSTOMER RELATIONS | CONSUMER SATISFACTIONBibliography, etc. Note: Includes bibliographical references and index
| Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|
| Main Campus Book Shelves | HF5415.5 C533C (Browse shelf) | Available | 200305170102 |
Browsing Main Campus Shelves , Shelving location: Book Shelves Close shelf browser
| HF5415.5 C474C The customer service planner | HF5415.5 C474C The customer service planner | HF5415.5 C533C Capturing customers' hearts : | HF5415.5 C533C Capturing customers' hearts : | HF5415.5 C533I The invisible customer : strategies for successful customer service down the wire | HF5415.5 C533I The invisible customer : strategies for successful customer service down the wire | HF5415.5 C664C 2000 Customer care : how to create an effective customer focus |
Includes bibliographical references and index
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