Service quality and the customer satisfaction chain in the Thai retail banking industry / by Piti Tantakasem

By: Piti Tantakasem.
Material type: materialTypeLabelBookPublisher: [Bangkok] : Graduate School, Bangkok Univ., 2006Description: 107 leaves : ill.Call No.: Dissertation P574S 2006 BU Subject(s): BANKS AND BANKING -- CUSTOMER SERVICES -- RESEARCH | CONSUMER SATISFACTION -- RESEARCH | BANGKOK UNIVERSITY -- DISSERTATIONSBibliography, etc. Note: Includes bibliographical referencesDissertation note: Thesis (Ph.D.)--Bangkok University, 2006
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Thesis (Ph.D.)--Bangkok University, 2006

Includes bibliographical references

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