What customers like about you : adding emotional value for service excellence and competitive advantage / David Freemantle.
By: Freemantle, David.
Material type:
BookPublisher: London : Nicholas Brealey, 2004Description: 304 p. : ill.ISBN: 1857882067.Call No.:
HF 5415.525
F733W
Subject(s): Customer loyalty | Customer relations | Service industriesBibliography, etc. Note: Includes bibliographical references and index
| Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|
| Main Campus Book Shelves | HF 5415.525 F733W (Browse shelf) | Checked out | 2024-08-05 | 201202080027 |
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| HF5415.525 B473E The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships | HF5415.525 B473E The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships | HF 5415.525 F733W What customers like about you : | HF 5415.525 F733W What customers like about you : | HF5415.525 P377P Predicting market success : | HF5415.525 T465W Who stole my customer?? : | HF5415.525 T465W Who stole my customer?? : |
Includes bibliographical references and index
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