Service innovation : how to go from customer needs to breakthrough services / Lance A. Bettencourt.
By: Bettencourt, Lance A.
Material type:
BookPublisher: New York, N.Y. : McGraw Hill, c2010Description: 255 p. : ill.ISBN: 9780071713009.Call No.:
HF 5415.5
B477S
Subject(s): Customer services | Customer services -- Technological innovationsBibliography, etc. Note: Includes bibliographical references and index
| Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|
| Main Campus Book Shelves | HF 5415.5 B477S (Browse shelf) | Available | 201202090088 |
Browsing Main Campus Shelves , Shelving location: Book Shelves Close shelf browser
| HF5415.5 B376S Secrets of customer relationship management : it's all about how you make them feel | HF5415.5 B435C 2009 The customer rules : | HF5415.5 B442D Dealing with the customer from hell : | HF 5415.5 B477S Service innovation : | HF 5415.5 B477S Service innovation : | HF5415.5 B543C CRM unplugged : | HF5415.5 B543C CRM unplugged : |
Includes bibliographical references and index
There are no comments for this item.