This is service design thinking : basics--tools--cases / concept and editing Marc Stickdorn, Jakob Schneider ; authors Kate Andrews ... [et al.].
Contributor(s): Stickdorn, Marc | Schneider, Jakob | Andrews, Kate.
Material type: BookPublisher: Hoboken, N.J. : Wiley, c2011Description: 373 p. : ill. (some col.).ISBN: 9781118156308.Call No.: HF 5415.5 T447 Subject(s): Service industries -- Management | Customer services | Creative ability in business | Lateral thinkingBibliography, etc. Note: Includes bibliographical references and indexNo physical items for this record
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HF5415.5 S767C Customer relationship management : | HF5415.5 S784S Superior customer service | HF5415.5 S922 2006 Successful service operations management / | HF 5415.5 T447 This is service design thinking : | HF 5415.5 T447 This is service design thinking : | HF5415.5 T465C The customer-centered enterprise : | HF5415.5 T465C The customer-centered enterprise : |
Includes bibliographical references and index
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