This is service design thinking : basics--tools--cases / concept and editing Marc Stickdorn, Jakob Schneider ; authors Kate Andrews ... [et al.].
Contributor(s): Stickdorn, Marc | Schneider, Jakob | Andrews, Kate.
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HF5415.5 S784S Superior customer service | HF5415.5 S922 2006 Successful service operations management / | HF 5415.5 T447 This is service design thinking : | HF 5415.5 T447 This is service design thinking : | HF5415.5 T465C The customer-centered enterprise : | HF5415.5 T465C The customer-centered enterprise : | HF5415.5 T465C The customer-centered enterprise : |
Includes bibliographical references and index
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