Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein.

By: Goldstein, Sheldon D.
Material type: materialTypeLabelBookPublisher: Milwaukee, Wis. : ASQ Quality Press, c2010Description: 124 p. : ill.ISBN: 9780873897754.Call No.: HF5415.335 G642S Subject(s): Consumer satisfaction | Customer loyalty | Customer relationsBibliography, etc. Note: Includes bibliographical references and index.
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HF5415.335 G642S (Browse shelf) Available 2014000001382

Includes bibliographical references and index.

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