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Customer relationship management : concepts and technologies / Francis Buttle and Stan Maklan.

By: Buttle, Francis [author.].

Contributor(s): Maklan, Stan [author.].

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BookPublisher: London : Routledge, 2015Edition: Third edition.Description: xxv, 400 pages : colour illustrations.Content type: text Media type: unmediated Carrier type: volumeISBN: 9781138789838.Call No.: HF5415.5 B877C 2015 Subject(s): Customer relations -- ManagementBibliography, etc. Note: Includes bibliographical references and index

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Current location	Call number	Status	Date due	Barcode
Main Campus Book Shelves	HF5415.5 B877C 2015 (Browse shelf)	Available		2017000001502

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Previous	HF5415.5 B768C Creating the service culture : strategies for Canadian business	HF5415.5 B783R Relationship marketing :	HF5415.5 B783R Relationship marketing :	HF5415.5 B877C 2015 Customer relationship management :	HF5415.5 C366K Keeping customers for life	HF5415.5 C374B The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers	HF5415.5 C374B The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers	Next

Includes bibliographical references and index

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Customer relationship management : concepts and technologies / Francis Buttle and Stan Maklan.

By: Buttle, Francis [author.].

Contributor(s): Maklan, Stan [author.].

Browsing Main Campus Shelves , Shelving location: Book Shelves Close shelf browser