The service innovation handbook : action-oriented creative thinking toolkit for service organizations : templates-cases-capabilities / Lucy Kimbell.
By: Kimbell, Lucy [author].
Material type:
BookPublisher: Amsterdam : BIS Publishers, 2016Description: 240 pages : colour illustrations.Content type: text Media type: unmediated Carrier type: volumeISBN: 9789063693534.Call No.:
HD38.15
K552S 2016
Subject(s): Management -- Handbooks, manuals, etc | Service industries -- Management | Customer services -- Handbooks, manuals, etcBibliography, etc. Note: Includes bibliographical references and index
| Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|
| Main Campus Book Shelves | HD38.15 K552S 2016 (Browse shelf) | Available | 2017000002047 |
Includes bibliographical references and index
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