Your search returned 14 results.

1. Books
Customer statisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification / Terry G. Vavra

by Vavra, Terry G.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Milwaukee, Wis. : ASQ Quality Press, c2002Accession number(s): 200209140040.Availability: Items available for loan: Main Campus [Call number: HF5415.335 V387C] (1).

2. Books
Innovation generation : creating an innovation process and an innovative culture / Peter Merrill.

by Merrill, Peter.

Material type: book Book; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: Milwaukee, Wis. : ASQ Quality Press, c2008Accession number(s): 2014000001381.Availability: Items available for loan: Main Campus [Call number: HF5415.153 M477I] (1).

3. Books
Insights to performance excellence 2017-2018 : using the Baldrige framework and other integrated management systems / Mark L.Blazey with Paul L.Grizzell.

by Blazey, Mark L [author] | Grizzell, Paul L [author].

Material type: book Book; Format: print ; Literary form: Not fiction ; Audience: Specialized; Copyright date: Milwaukee, Wisconsin, ASQ Quality Press ©2017Accession number(s): 2017000002895.Availability: Items available for loan: Main Campus [Call number: HD62.15 B529I 2017] (1).

4. Books
Insights to performance excellence 2021-2022 : using the Baldrige framework and other integrated management systems / Mark L. Blazey and Paul L. Grizzell

by Blazey, Mark L [author] | Grizzell, Paul L [author ].

Material type: book Book; Format: print ; Literary form: Not fiction ; Audience: Specialized; Copyright date: Milwaukee, Wis. : Asq Quality Press, ©2021Accession number(s): 2022000000707, 2022000000708.Availability: Items available for loan: Main Campus [Call number: HD62.15 B529I 2021] (2).

5. Books
Integrating ISO 14001 into a quality management system

by Block, Marilyn R | Marash, I. Robert.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Milwaukee, Wis. : ASQ Quality Press, 1999Accession number(s): 120120010014.Availability: Items available for loan: Main Campus [Call number: TS155.7 B562I] (1).

6. Books
Let' s work smarter, not harder : how to engage your entire organization in the execution of change

by Caravatta, Michael.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Milwaukee, Wis. : ASQ Quality Press, 1998Accession number(s): 223952.Availability: Items available for loan: Main Campus [Call number: HD58.8 C372L] (1).

7. Books
Mapping work processes / Bjorn Andersen ... [et al.].

by Andersen, Bjorn | Galloway, Dianne, 1938-. Mapping work processes.

Edition: 2nd ed.Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Milwaukee, Wis. : ASQ Quality Press, 2008Accession number(s): 201311040001.Availability: Items available for loan: Main Campus [Call number: T 60.8 M366 2008] (1).

8. Books
Navigating the minefield : a practical KM companion / Patricia Lee Eng and Paul J. Corney.

by Eng, Patricia Lee [author.] | Corney, Paul J [author.].

Material type: book Book; Format: print ; Literary form: Not fiction ; Audience: Specialized; Copyright date: Milwaukee, Wis. : ASQ Quality Press, ©2017Accession number(s): 2018000000434.Availability: Items available for loan: Main Campus [Call number: HD30.2 E53N 2017] (1).

9. Books
Performance metrics : the levers for process management / Duke Okes.

by Okes, Duke, 1949-.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Milwaukee, Wis. : ASQ Quality Press, c2013Accession number(s): 201304250008.Availability: Items available for loan: Main Campus [Call number: HF 5549.5 .P37 O337P] (1).

10. Books
Process management in education : how to design, measure, deploy, and improve educational processes / Robert W. Ewy and Henry A. Gmitro.

by Ewy, Robert, 1940- | Gmitro, Henry A.

Material type: book Book; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: Milwaukee, Wis : ASQ Quality Press, c2010Accession number(s): 201311040003.Availability: Items available for loan: Main Campus [Call number: LB2805 E99P] (1).

11. Books
Root cause analysis : simplified tools and techniques

by Andersen, Bjorn | Fagerhaug, Tom.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Milwaukee, Wis. : ASQ Quality Press, 2000Accession number(s): 210920000044, 210920000045.Availability: Items available for loan: Main Campus [Call number: HD62.15 A523R] (1).

12. Books
Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein.

by Goldstein, Sheldon D.

Material type: book Book; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: Milwaukee, Wis. : ASQ Quality Press, c2010Accession number(s): 2014000001382.Availability: Items available for loan: Main Campus [Call number: HF5415.335 G642S] (1).

13. Books
The executive guide to innovation : turning good ideas into great results / Jane Keathley ... [et al.].

by Keathley, Jane.

Material type: book Book; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: Milwaukee, Wis. : ASQ Quality Press, c2014Accession number(s): 201311040002.Availability: Items available for loan: Main Campus [Call number: HD53 E932] (1).

14. Books
The team based product development guidebook

by Reilly, Norman B.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Milwaukee, Wis. : ASQ Quality Press, 1999Accession number(s): 240120000045, 240120000046.Availability: Items available for loan: Main Campus [Call number: HF5415.153 R444T] (1).


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