Managing services : using technology to create value / Mark M. Davis, Janelle Heineke
By: Davis, Mark M.
Contributor(s): Heineke, Janelle.
Material type:
BookSeries: The McGraw-Hill/Irwin series operations and decision sciences.Publisher: Boston, Mass. : McGraw-Hill/Irwin, c2003Edition: International ed.Description: 443 p. : ill. (some col.).ISBN: 0071194770.Call No.:
HD9980.5
D384M 2003
Subject(s): SERVICE INDUSTRIES -- TECHNOLOGICAL INNOVATIONS -- MANAGEMENT | VALUE ANALYSIS (COST CONTROL) | CUSTOMER RELATIONS -- MANAGEMENTBibliography, etc. Note: Includes bibliographical references and index
| Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|
| Main Campus Book Shelves | HD9980.5 D384M 2003 (Browse shelf) | Available | 200309230046 |
Browsing Main Campus Shelves , Shelving location: Book Shelves Close shelf browser
| HD9980.5 C644C Case studies in service operations | HD9980.5 C726M 2003 Marketing your services : | HD9980.5 D384M Managing services : | HD9980.5 D384M 2003 Managing services : | HD9980.5 D384M 2003 Managing services : | HD9980.5 F579S Service management for competitive advantage | HD9980.5 F579S 1998 Service management : operations, strategy, and information technology |
Includes bibliographical references and index
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