Effective apology : mending fences, building bridges, and restoring trust / John Kador.
By: Kador, John.
Material type: BookPublisher: San Francisco, Calif. : Berrett-Koehler Publishers, c2009Description: 273 p.ISBN: 9781576759011.Call No.: HD59.2 K326E 2009 Subject(s): Corporate image | Apologizing | Corporations -- Public relations | Business communication | Crisis managementBibliography, etc. Note: Includes bibliographical references and indexCurrent location | Call number | Status | Date due | Barcode |
---|---|---|---|---|
Main Campus Book Shelves | HD59.2 K326E 2009 (Browse shelf) | Available | 201009210134 |
Browsing Main Campus Shelves , Shelving location: Book Shelves Close shelf browser
HD59.2 H372T Taking brand initiative : | HD59.2 H427C Crisis management by apology : | HD59.2 I423 The image of a company : manual for corporate identity | HD59.2 K326E 2009 Effective apology : | HD59.2 K526D Designing corporate identity : | HD59.2 M372I Image marketing : using public perceptions to attain business objectives | HD59.2 M372I Image marketing : using public perceptions to attain business objectives |
Includes bibliographical references and index
There are no comments for this item.