The service innovation handbook : action-oriented creative thinking toolkit for service organizations : templates-cases-capabilities / Lucy Kimbell.

By: Kimbell, Lucy [author].
Material type: materialTypeLabelBookPublisher: Amsterdam : BIS Publishers, 2016Description: 240 pages : colour illustrations.Content type: text Media type: unmediated Carrier type: volumeISBN: 9789063693534.Call No.: HD38.15 K552S 2016 Subject(s): Management -- Handbooks, manuals, etc | Service industries -- Management | Customer services -- Handbooks, manuals, etcBibliography, etc. Note: Includes bibliographical references and index
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Includes bibliographical references and index

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