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Service management : operations, strategy, and information technology
by Fitzsimmons, James A | Fitzsimmons, Mona J. Edition: 2nd ed.Material type:  Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston, Mass. : Irwin/McGraw-Hill, 1998Accession number(s): 280920000050, 280920000051.Availability: Items available for loan: Main Campus [Call number: HD9980.5 F579S 1998] (1).
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4.
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5.
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Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi
by Fitzsimmons, James A | Fitzsimmons, Mona J | Bordoloi, Sanjeev. Edition: 8th ed., international ed.Material type: Book; Format:
print
; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: New York, N.Y. : McGraw-Hill Irwin, 2014Accession number(s): 2016000003535.Availability: Items available for loan: Main Campus [Call number: HD9980.5 F579S 2014] (1).
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6.
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Service management for competitive advantage
by Fitzsimmons, James A | Fitzsimmons, Mona J. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York, N.Y. : McGraw-Hill, 1994Accession number(s): 143290.Availability: Items available for loan: Main Campus [Call number: HD9980.5 F579S] (1).
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