Your search returned 23 results.

21. Books
What customers like about you : adding emotional value for service excellence and competitive advantage / David Freemantle.

by Freemantle, David.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: London : Nicholas Brealey, 2004Accession number(s): 201202080026, 201202080027.Availability: No items available Checked out (1).

22. Books
Who stole my customer?? : winning strategies for creating and sustaining customer loyalty / Harvey Thompson

by Thompson, Harvey.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2004Accession number(s): 200409020045, 200409020046.Availability: Items available for loan: Main Campus [Call number: HF5415.525 T465W] (1).

23.
Why customers come back [electronic resource] : how to create lasting customer loyalty / Manzie R. Lawfer.

by Lawfer, Manzie R, 1946-.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Franklin Lakes, NJ : Career Press, c2004Online access: Electronic Resources Availability: No items available


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