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Your search returned 231 results.

41. Books
Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry

by Zeithaml, Valarie A | Parasuraman, A | Berry, Leonard L.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, N.Y. : Free Press, c1990Accession number(s): 200401310056.Availability: No items available

42. Books
Design and management of service processes : keeping customers for life

by Ramaswamy, Rohit.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Reading, Mass. : Addison-Wesley Pub.Co., 1996Accession number(s): 190853, 190854.Availability: Items available for loan: Main Campus [Call number: HF5415.5 R352D] (1). Checked out (1).

43. Books
Design for services / Anna Meroni & Daniela Sangiorgi.

by Meroni, Anna | Sangiorgi, Daniela.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Farnham : Gower, c2011Accession number(s): 201209110011.Availability: No items available Checked out (1).

44. Books
Displaced capital

by Ramey, Valerie A | Shapiro, Matthew D.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Cambridge, Mass. : National Bureau of Economic Research, 1998Accession number(s): 225526.Availability: No items available

45. Books
Do equity financing cycles matter? evidence from biotechnology alliances

by Lerner, Josh | Tsai, Alexander.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Cambridge, Mass : National Bureau of Economic Research, 2000Accession number(s): 160220000011.Availability: No items available

46.
E-business [electronic resource] : energy & facility management / [compiled and edited by Donna Sioros].

by World Energy Engineering Congress (23rd : 2000 : Atlanta, Ga.) | Sioros, Donna.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Lilburn, GA : Fairmont Press, c2001Other title: E-business--energy and facility management.Online access: Electronic Resources Availability: No items available

47.
Energy efficiency in industry [electronic resource] / edited by J. Sirchis.

by Sirchis, J [ed.] | Commission of the European Communities. Directorate-General for Energy.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London : Elsevier Applied Science, 2005Online access: Electronic Resources Availability: No items available

48. Books
Energy risk : valuing and managing energy derivatives

by Pilipovic, Dragana.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York, N.Y. : McGraw-Hill, 1998Accession number(s): 227951.Availability: Items available for loan: Main Campus [Call number: HG6047 .E43 P544E] (1).

49. Books
Enron : the rise and fall / Loren Fox

by Fox, Loren.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Hoboken, N.J. : Wiley, c2003Accession number(s): 200305060002, 200305060003, 200305060004, 200305060001.Availability: Items available for loan: Main Campus [Call number: HD9502 .U64E5739 F69E] (1).

50. Books
Entrepreneurship and dynamics in the knowledge economy / edited by Charlie Karlsson, Borje Johansson and Roger R. Stough

by Karlsson, Charlie [ed.] | Johansson, Borje [ed.] | Stough, Roger [ed.].

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, N.Y. : Routledge, 2006Accession number(s): 200702170023.Availability: Items available for loan: Main Campus [Call number: HC79 .I55 E577] (1).

51. Books
Essentials of services marketing

by Hoffman, K. Douglas | Bateson, John E.G.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Fort Worth, Tex. : Dryden Press, 1997Accession number(s): 161120000023, 161120000024.Availability: Items available for loan: Main Campus [Call number: HD9980.5 H633E] (1).

52. Books
Essentials of services marketing : concepts, strategies & cases / K. Douglas Hoffman, John E.G. Bateson

by Hoffman, K. Douglas | Bateson, John E.G.

Edition: 2nd ed.Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Fort Worth, Tex. : Harcourt College, c2002Other title: Essentials of services marketing : concepts, strategies adn cases.Accession number(s): 200304230002.Availability: No items available Checked out (1).

53. Books
Essentials of services marketing : concepts, strategies & cases / K. Douglas Hoffman, John E.G. Bateson

by Hoffman, K. Douglas | Bateson, John E.G.

Edition: 2nd ed.Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Australia : South-Western/Thomson Learning, c2001Other title: Essentials of services marketing : concepts, strategies and cases.Accession number(s): 200311060003, 200311060005.Availability: Items available for loan: Main Campus [Call number: HD9980.5 H633E 2001] (1).

54. Books
Essentials of services marketing / Jochen Wirtz, Patricia Chew, Christopher Lovelock.

by Wirtz, Jochen | Chew, Patricia | Lovelock, Christopher.

Edition: 2nd edition.Material type: book Book; Format: print ; Literary form: Fiction ; Audience: Specialized; Publisher: Singapore : Pearson Education South Asia Pte Ltd., c2013Accession number(s): 2016000003642.Availability: Items available for loan: Main Campus [Call number: HD9980.5 W577E 2013] (1).

55. Books
Essentials of services marketing / Jochen Wirtz, Christopher Lovelock.

by Wirtz, Jochen [author.] | Lovelock, Christopher H [author.].

Edition: 3rd edition.Material type: book Book; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: Harlow : Pearson, ©2018Accession number(s): 2018000001252.Availability: No items available Checked out (1).

56.
European integration and foreign direct investment in the EU [electronic resource] : the case of the Korean consumer electronics industry / Sang-Hyup Shin.

by Shin, Sang-Hyup, 1960-.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London : Routledge, 2002Online access: Electronic Resources Availability: No items available

57. Books
Finance and the small firm

by Hughes, A., ed | Storey, David J., ed.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London : Routledge, 1994Accession number(s): 183978.Availability: Items available for loan: Main Campus [Call number: HG4027.7 H833F] (1).

58.
Financial focus : top 5000 companies in Thailand [electronic resource]

by Advanced Research Group Co.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Bangkok : The Company, 2000Accession number(s): 10920000011.Availability: Items available for reference: Main Campus [Call number: REF HF5246.55 .A3 A382F] (1).

59.
Firms, markets, and economic change [electronic resource] : a dynamic theory of business institutions / Richard N. Langlois and Paul L. Robertson

by Langlois, Richard N | Robertson, Paul L.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London : Routledge, 2002Online access: Electronic Resources Availability: No items available

60.
FRICTIONLESS ORGANIZATION;DELIVER GREAT CUSTOMER EXPERIENCES WITH LESS EFFORT [electronic resource].

by BILL PRICE; DAVID JAFFE.

Material type: book Book; Format: available online remote; Literary form: Not fiction Publisher: SAN FRANCISCO : BERRETT-KOEHLER, 2022Online access: EBSCOhost Availability: No items available


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