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Creating the service culture : strategies for Canadian business
by Brown, Stanley A | Martenfeld, Marvin B | Gould, Allan. Material type:  Book; Format:
print
; Literary form:
Not fiction
Publisher: Scarborough : Prentice-Hall Canada, 1990Accession number(s): 140179.Availability: Items available for loan: Main Campus [Call number: HF5415.5 B768C] (1).
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4.
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Customer bonding
by Cross, Richard | Smith, Janet. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Lincolnwood, Ill. : NTC Business, 1995Accession number(s): 180876, 180877.Availability: Items available for loan: Main Campus [Call number: HF5415.5 C767C] (2).
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How to win customers and keep them for life
by LeBoeuf, Michael | Rev. and updated. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York, N.Y. : Berkley, 2000Accession number(s): 171120000054.Availability: Items available for loan: Main Campus [Call number: HF5415.5 L426H 2000] (1).
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9.
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Keeping customers for life
by Cannie, Joan Koob | Caplin, Donald. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York, N.Y : AMACOM, 1991Accession number(s): 120847.Availability: Items available for loan: Main Campus [Call number: HF5415.5 C366K] (1).
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10.
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11.
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Service breakthroughs : changing the rules of the game
by Heskett, James L | Sasser, W. Earl, Jr | Hart, Christopher W.L. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York, N.Y. : Free Press, 1990Accession number(s): 101452.Availability: Items available for loan: Main Campus [Call number: HF5415 H474S] (1).
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12.
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The corporate coach
by Miller, James Bernard | Brown, Paul B. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York, N.Y. : Harper Business, 1994Accession number(s): 143766.Availability: Items available for loan: Main Campus [Call number: HF5548.8 M544C] (1).
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14.
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The customer service planner
by Christopher, Martin. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Oxford : Butterworth Heinemann, 1994Accession number(s): 180682.Availability: Items available for loan: Main Campus [Call number: HF5415.5 C474C] (1).
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15.
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The customer service planner
by Christopher, Martin. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Oxford : Butterworth-Heinemann, 1995Accession number(s): 182629.Availability: Items available for loan: Main Campus [Call number: HF5415.5 C474C] (1).
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16.
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17.
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The management and marketing of services
by Mudie, Peter | Cottam, Angela. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Oxford : Butterworth-Heinemann, 1993Accession number(s): 148166.Availability: Items available for loan: Main Campus [Call number: HF5415.5 M82M] (1).
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18.
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The service edge : 101 companies that profit from customer care
by Zemke, Ron | Schaaf, Dick. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York, N.Y. : New American Library, 1989Accession number(s): 300320010003.Availability: Items available for loan: Main Campus [Call number: HF5415.5 Z454S] (1).
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