Your search returned 85 results.

1. Books
202 services you can sell for big profits / James Stephenson

by Stephenson, James, 1966-.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: [Irvine, Calif.] : Entrepreneur Press, c2005Accession number(s): 200605250004.Availability: Items available for loan: Main Campus [Call number: HD30.28 S736T] (1).

2. Books
A practical guide to tourism destination management / World Tourism Organization

by World Tourism Organization.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Madrid : The Organization, 2007Accession number(s): 200811140009.Availability: Items available for loan: Main Campus [Call number: G155 .A1 P722] (1).

3. Books
Best face forward : why companies must improve their service interfaces with customers / Jeffrey F. Rayport, Bernard J. Jaworski

by Rayport, Jeffrey F | Jaworski, Bernard J.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Boston, Mass. : Harvard Business School Press, c2005Accession number(s): 200505120043.Availability: Items available for loan: Main Campus [Call number: HF 5415.5 R396B] (1).

4. Books
Business development for dummies / by Anna Kennedy

by Kennedy, Anna [author].

Material type: book Book; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: Chichester : Wiley, 2015Accession number(s): 2016000003509.Availability: Items available for loan: Main Campus [Call number: HF5386 K466B 2015] (1).

5. Books
Case studies in service operations

by Colley, John L.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Belmont, Calif. : Wadsworth Pub. Co., 1996Accession number(s): 183143.Availability: Items available for loan: Main Campus [Call number: HD9980.5 C644C] (1).

6. Books
Cases in marketing of services : an international

by Meidan, Arthur | Moutinho, Luiz.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Wokingham : Addison-Wesley, 1993Accession number(s): 148294.Availability: Items available for loan: Main Campus [Call number: HF5415.5 M42] (1).

7. Books
Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry

by Zeithaml, Valarie A | Parasuraman, A | Berry, Leonard L.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, N.Y. : Free Press, c1990Accession number(s): 200401310056.Availability: No items available

8. Books
Design and management of service processes : keeping customers for life

by Ramaswamy, Rohit.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Reading, Mass. : Addison-Wesley Pub.Co., 1996Accession number(s): 190853, 190854.Availability: Items available for loan: Main Campus [Call number: HF5415.5 R352D] (1). Checked out (1).

9. Books
Design for services / Anna Meroni & Daniela Sangiorgi.

by Meroni, Anna | Sangiorgi, Daniela.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Farnham : Gower, c2011Accession number(s): 201209110011.Availability: No items available Checked out (1).

10. Books
Essentials of services marketing

by Hoffman, K. Douglas | Bateson, John E.G.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Fort Worth, Tex. : Dryden Press, 1997Accession number(s): 161120000023, 161120000024.Availability: Items available for loan: Main Campus [Call number: HD9980.5 H633E] (1).

11. Books
Essentials of services marketing : concepts, strategies & cases / K. Douglas Hoffman, John E.G. Bateson

by Hoffman, K. Douglas | Bateson, John E.G.

Edition: 2nd ed.Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Fort Worth, Tex. : Harcourt College, c2002Other title: Essentials of services marketing : concepts, strategies adn cases.Accession number(s): 200304230002.Availability: No items available Checked out (1).

12. Books
Essentials of services marketing : concepts, strategies & cases / K. Douglas Hoffman, John E.G. Bateson

by Hoffman, K. Douglas | Bateson, John E.G.

Edition: 2nd ed.Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Australia : South-Western/Thomson Learning, c2001Other title: Essentials of services marketing : concepts, strategies and cases.Accession number(s): 200311060003, 200311060005.Availability: Items available for loan: Main Campus [Call number: HD9980.5 H633E 2001] (1).

13. Books
Essentials of services marketing / Jochen Wirtz, Patricia Chew, Christopher Lovelock.

by Wirtz, Jochen | Chew, Patricia | Lovelock, Christopher.

Edition: 2nd edition.Material type: book Book; Format: print ; Literary form: Fiction ; Audience: Specialized; Publisher: Singapore : Pearson Education South Asia Pte Ltd., c2013Accession number(s): 2016000003642.Availability: Items available for loan: Main Campus [Call number: HD9980.5 W577E 2013] (1).

14. Books
Essentials of services marketing / Jochen Wirtz, Christopher Lovelock.

by Wirtz, Jochen [author.] | Lovelock, Christopher H [author.].

Edition: 3rd edition.Material type: book Book; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: Harlow : Pearson, ©2018Accession number(s): 2018000001252.Availability: No items available Checked out (1).

15.
FRICTIONLESS ORGANIZATION;DELIVER GREAT CUSTOMER EXPERIENCES WITH LESS EFFORT [electronic resource].

by BILL PRICE; DAVID JAFFE.

Material type: book Book; Format: available online remote; Literary form: Not fiction Publisher: SAN FRANCISCO : BERRETT-KOEHLER, 2022Online access: EBSCOhost Availability: No items available

16. Books
From products to services : insight and experience from companies which have embraced the service economy / Laurie Young

by Young, Laurie, 1955-.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Chichester : Wiley, c2008Accession number(s): 201102030034.Availability: Items available for loan: Main Campus [Call number: HD 9980.5 Y686F] (1).

17. Books
Fu wu guan li = 服务管理 / Wang Lihua bian zhu

by Wang, Lihua [editor] | 王丽华.

Edition: 3rd editionMaterial type: book Book; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: Beijing : China Tourism Press, 2017Other title: 服务管理 | Service Management.Accession number(s): 2019000000795.Availability: Items available for loan: Main Campus [Call number: PL1117.5.C65 F888 2017] (1).

18. Books
Gains from global linkages : trade in services and movements of persons

by Ghosh, Bimal.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Hampshire : Macmillan, 1997Accession number(s): 185694.Availability: Items available for loan: Main Campus [Call number: HD9989 .D44 G467G] (1).

19. Books
Handbook of services marketing & management

by Swartz, Teresa, ed | Iacobucci, Dawn [ed.].

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Thousand Oaks, Calif. : Sage, 2000Accession number(s): 140920004005, 150820000030.Availability: No items available Checked out (1).

20.
How to get things right : a guide to finding and fixing service delivery problems / Beatriz Muñoz-Seca ; translated by Michael Martin Roberts.

by Muñoz-Seca, Beatriz, 1953- [author.] | Roberts, Michael Martin [translator.].

Material type: book Book; Format: available online remote; Literary form: Not fiction Publisher: Cham : Palgrave Macmillan, 2019Online access: EBSCOhost Availability: No items available


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