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21.
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22.
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Customer equity : building and managing relationships as valuable assets / Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas
by Blattberg, Robert C, 1942- | Getz, Gary, 1955- | Thomas, Jacquelyn S, 1969-. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Boston, Mass. : Harvard Business School Pub. Co., c2001Accession number(s): 200204190125.Availability: Items available for loan: Main Campus [Call number: HF5415.55 B527C] (1).
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23.
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24.
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Customer experience for dummies / by Roy Barnes and Bob Kelleher.
by Barnes, Roy A [author] | Kelleher, Bob [author]. Material type: Book; Format:
print
; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: Hoboken, N.J. : John Wiley & Sons, 2015Accession number(s): 2017000001688.Availability: Items available for loan: Main Campus [Call number: HF5415.5 B376C 2015] (1).
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25.
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26.
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Customer loyalty : how to earn it, how to keep it
by Griffin, Jill. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: San Francisco, Calif. : Jossey-Bass, 1997Accession number(s): 208380.Availability: Items available for loan: Main Campus [Call number: HF5415.5 G743C] (1).
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27.
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Customer loyalty and success
by Lynch, James J. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Hampshire : Macmillan Business, 1995Accession number(s): 214427, 214428.Availability: Items available for loan: Main Campus [Call number: HF5415.5 L962C] (1).
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28.
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29.
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30.
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31.
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32.
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33.
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34.
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35.
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36.
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37.
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38.
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39.
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40.
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