|
|
21.
|
|
Improving tourism and hospitality services / Eric Laws
by Laws, Eric. Material type:  Book; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: Cambridge, Mass. : CABI, c2004Accession number(s): 200511020002.Availability: Items available for loan: Main Campus [Call number: G155 .A1 L387I] (1).
|
|
|
22.
|
|
Keeping customers for life
by Cannie, Joan Koob | Caplin, Donald. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York, N.Y : AMACOM, 1991Accession number(s): 120847.Availability: Items available for loan: Main Campus [Call number: HF5415.5 C366K] (1).
|
|
|
23.
|
|
Managing quality customer service
by Martin, William B. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : Kogan Page, 1997Accession number(s): 203020.Availability: Items available for loan: Main Campus [Call number: HF5415.5 M377M] (1).
|
|
|
24.
|
|
Managing retail consumption / Barry J. Davies and Philippa Ward
by Davies, Barry J | Ward, Philippa. Material type: Book; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: Chichester : Wiley, c2002Accession number(s): 200310040046, 200311190180.Availability: Items available for loan: Main Campus [Call number: HF5429 D384M] (1).
|
|
|
25.
|
|
|
|
|
26.
|
|
|
|
|
27.
|
|
Satisfaction : a behavioral perspective on the consumer / Richard L. Oliver.
by Oliver, Richard L, 1945- [author]. Edition: Second edition.Material type: Book; Format:
print
; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: London : Routledge, 2015Accession number(s): 2017000003346.Availability: Items available for loan: Main Campus [Call number: HF5415.335 O448S 2015] (1).
|
|
|
29.
|
|
|
|
|
31.
|
|
|
|
|
32.
|
|
|
|
|
33.
|
|
|
|
|
34.
|
|
|
|
|
35.
|
|
|
|
|
36.
|
|
|
|
|
37.
|
|
|
|
|
38.
|
|
|
|
|
39.
|
|
You will be satisfied
by Tasca, Bob | Caldwell, Peter. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York, N.Y. : HarperCollins, 1996Accession number(s): 179829.Availability: Items available for loan: Main Campus [Call number: HF5415.32 T372Y] (1).
|
|
|
40.
|
|
Zero Time : providing instant customer value--every time, all the time
by Yeh, Raymond | Pearlson, Keri | Kozmetsky, George. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York, N.Y. : Wiley, 2000Accession number(s): 171120000045, 171120000046.Availability: Items available for loan: Main Campus [Call number: HF5415.5 Y43Z] (1).
|