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21.
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Customer loyalty : how to earn it, how to keep it
by Griffin, Jill. Material type:  Book; Format:
print
; Literary form:
Not fiction
Publisher: San Francisco, Calif. : Jossey-Bass, 1997Accession number(s): 208380.Availability: Items available for loan: Main Campus [Call number: HF5415.5 G743C] (1).
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22.
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Customer loyalty and success
by Lynch, James J. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Hampshire : Macmillan Business, 1995Accession number(s): 214427, 214428.Availability: Items available for loan: Main Campus [Call number: HF5415.5 L962C] (1).
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23.
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24.
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25.
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26.
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27.
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Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA
by Wiersema, Frederik Derk, ed. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York, N.Y. : HarperBusiness, 1998Accession number(s): 240120000047, 240120000048.Availability: Items available for loan: Main Campus [Call number: HF5415.5 C877] (1).
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28.
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29.
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30.
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31.
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32.
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33.
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34.
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35.
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36.
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37.
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38.
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Emotional value : creating strong bonds with your customers
by Barlow, Janelle | Maul, Dianna. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: San Francisco, Calif. : Berrett-Koehler , 2000Accession number(s): 110720000010, 170620000027.Availability: No items available In transit (1).
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39.
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English for customer care / Rosemary Richey
by Richey, Rosemary. Material type: Book; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: Oxford : Oxford Univ. Press, 2007Accession number(s): 200808050012.Availability: No items available
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40.
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