BANGKOK UNIVERSITY LIBRARY AND LEARNING SPACE catalog › Results of search for 'su,complete-subfield:{Customer services.}'

	41.		Fish! : a remarkable way to boost morale and improve results / by Stephen C. Lundin, Harry Paul, John Christensen by Lundin, Stephen C \| Paul, Harry \| Christensen, John. Material type: Book; Literary form: Not fiction ; Audience: Specialized; Publisher: London : Hodder and Stoughton, 2001Accession number(s): 200301100011.Availability: Items available for loan: Main Campus [Call number: HF5549.5 .M63 L862F] (1). Place hold Add to cart (remove)
	42.		FRICTIONLESS ORGANIZATION;DELIVER GREAT CUSTOMER EXPERIENCES WITH LESS EFFORT [electronic resource]. by BILL PRICE; DAVID JAFFE. Material type: Book; Format: available online ; Literary form: Not fiction Publisher: SAN FRANCISCO : BERRETT-KOEHLER, 2022Online access: EBSCOhost Availability: No items available Add to cart (remove)
	43.		From products to services : insight and experience from companies which have embraced the service economy / Laurie Young by Young, Laurie, 1955-. Material type: Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Chichester : Wiley, c2008Accession number(s): 201102030034.Availability: Items available for loan: Main Campus [Call number: HD 9980.5 Y686F] (1). Place hold Add to cart (remove)
	44.		Good service is good business : 7simple strategies for success / Catherine DeVrye by DeVrye, Catherine. Material type: Book; Literary form: Not fiction ; Audience: General; Publisher: Franklin Lakes, N.J. : Career Press, c2001Accession number(s): 200204190123.Availability: Items available for loan: Main Campus [Call number: HF5415.5 D487G] (1). Place hold Add to cart (remove)
	45.		Handbook of services marketing & management by Swartz, Teresa, ed \| Iacobucci, Dawn [ed.]. Material type: Book; Format: print ; Literary form: Not fiction Publisher: Thousand Oaks, Calif. : Sage, 2000Accession number(s): 140920004005, 150820000030.Availability: No items available Checked out (1). Place hold Add to cart (remove)
	46.		High tech, high touch [electronic resource] : library customer service through technology / Lynn Jurewicz and Todd Cutler. by Jurewicz, Lynn \| Cutler, Todd. Material type: Book; Format: print ; Literary form: Not fiction Publisher: Chicago : American Library Association, 2003Online access: Electronic Resources Availability: No items available Add to cart (remove)
	47.		How to manage the IT help desk [electronic resource] : a guide for user support and call centre managers / Noel Bruton. by Bruton, Noel, 1955-. Material type: Book; Format: print ; Literary form: Not fiction Publisher: London : Routledge, 2002Online access: Electronic Resources Availability: No items available Add to cart (remove)
	48.		How to measure service quality & customer satisfaction : the informal field guide for tools and techniques by Chakrapani, Chuck. Material type: Book; Format: print ; Literary form: Not fiction Publisher: Chicago, Ill. : American Marketing Association, 1998Accession number(s): 251020010022.Availability: No items available Checked out (1). Place hold Add to cart (remove)
	49.		Knock your socks off answers : solving customer nightmares & soothing nightmare customers by Anderson, Kristin \| Zemke, Ron. Material type: Book; Format: print ; Literary form: Not fiction Publisher: New York, N.Y. : AMACOM, 1995Accession number(s): 177617.Availability: Items available for loan: Main Campus [Call number: HF5415.5 A523K] (1). Place hold Add to cart (remove)
	50.		Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton. by Ford, Robert C \| Sturman, Michael C \| Heaton, Cherrill P. Material type: Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Australia : Delmar Cengage Learning, 2012Accession number(s): 201201060022.Availability: No items available Checked out (1). Place hold Add to cart (remove)
	51.		Managing the guest experiene in hospitality / Robert C. Ford, Cherrill P. Heaton by Ford, Robert Clayton \| Heaton, Cherrill P. Material type: Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Africa : Delma Thomson Learning, c2000Accession number(s): 291120010014.Availability: No items available Checked out (1). Place hold Add to cart (remove)
	52.		Meeting customer needs / Ian Smith by Smith, Ian. Edition: 3rd ed.Material type: Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Amsterdam : Butterworth-Heinemann, c2003Accession number(s): 200410280058.Availability: Items available for loan: Main Campus [Call number: HF5415 S647M 2003] (1). Place hold Add to cart (remove)
	53.		Mind to mind marketing : communicating with 21st-century customers by Alder, Harry. Material type: Book; Format: print ; Literary form: Not fiction Publisher: London : Kogan Page, 2001Accession number(s): 170820010022, 170820010023.Availability: Items available for loan: Main Campus [Call number: HF5415.5 A423M] (1). Place hold Add to cart (remove)
	54.		Multicultural customer service : providing outstanding service across cultures / Leslie Aguilar, Linda Stokes by Aguilar, Leslie \| Stokes, Linda, 1954-. Material type: Book; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, N.Y. : McGraw-Hill, c1996Accession number(s): 200410220055, 200410140024.Availability: Items available for loan: Main Campus [Call number: HF5415.5 A384M] (1). Place hold Add to cart (remove)
	55.		New service development : creating memorable experiences by Fitzsimmons, James A [ed.] \| Fitzsimmons, Mona J [ed.]. Material type: Book; Format: print ; Literary form: Not fiction Publisher: Thousand Oaks, Calif. : Sage, 2000Accession number(s): 170620000001.Availability: Items available for loan: Main Campus [Call number: HD9980.5 N487] (1). Place hold Add to cart (remove)
	56.		Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries / Rob Ptacek and Jaideep Motwani. by Ptacek, Rob \| Motwani, Jaideep. Material type: Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Chelsea, Mich. : MSC Media, c2011Accession number(s): 201308190032.Availability: No items available Checked out (1). Place hold Add to cart (remove)
	57.		Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention / Thorsten Hennig-Thurau, Ursula Hansen, editors. by Hennig-Thurau, Thorsten, 1967- [ed.] \| Hansen, Ursula [ed.]. Material type: Book; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: Berlin : Springer, c2010Accession number(s): 2017000002334.Availability: Items available for loan: Main Campus [Call number: HF5415.55 R442 2010] (1). Place hold Add to cart (remove)
	58.		Relationship marketing : bringing quality, customer service and marketing together by Christopher, Martin \| Payne, Adrian \| Ballantyne, David. Material type: Book; Format: print ; Literary form: Not fiction Publisher: Oxford : Butterworth-Heinemann, 1994Accession number(s): 180683.Availability: Items available for loan: Main Campus [Call number: HF5415 C474R] (1). Place hold Add to cart (remove)
	59.		Relationship marketing in professional services : a study of agency-client dynamics in the advertising sector / Aino Halinen. by Halinen, Aino. Material type: Book; Literary form: Not fiction ; Audience: Specialized; Publisher: London : Routledge, 2005Accession number(s): 201207100004, 201207100005.Availability: Items available for loan: Main Campus [Call number: HF 5415.55 H344R] (1). Place hold Add to cart (remove)
	60.		Relationship marketing in professional services [electronic resource] : a study of agency-client dynamics in the advertising sector / Aino Halinen. by Halinen, Aino, 1961-. Material type: Book; Format: print ; Literary form: Not fiction Publisher: London : Routledge, 2002Online access: Electronic Resources Availability: No items available Add to cart (remove)

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