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5 star service : how to deliver exceptional customer service / Michael Heppell.
by Heppell, Michael [author.]. Edition: Third edition.Material type: Book; Format:
print
; Literary form:
Not fiction
; Audience:
Specialized;
Copyright date: Harlow : Pearson Education, ©2015Other title: Five star service.Accession number(s): 2016000003821.Availability: Items available for loan: Main Campus [Call number: HF5415.5 H466F 2015] (1).
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Customer behavior : consumer behavior and beyond
by Sheth, Jagdish N | Mittal, Banwari | Newman, Bruce I. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Fort Worth, Tex. : Dryden Press, 1999Accession number(s): 228378.Availability: Items available for loan: Main Campus [Call number: HF5415.32 S537C] (1).
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9.
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Customer loyalty and success
by Lynch, James J. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Hampshire : Macmillan Business, 1995Accession number(s): 214427, 214428.Availability: Items available for loan: Main Campus [Call number: HF5415.5 L962C] (1).
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