BANGKOK UNIVERSITY LIBRARY AND LEARNING SPACE catalog › Results of search for 'su,complete-subfield:{CONSUMER SATISFACTION}'

	1.		5 star service : how to deliver exceptional customer service / Michael Heppell. by Heppell, Michael [author.]. Edition: Third edition.Material type: Book; Format: print ; Literary form: Not fiction ; Audience: Specialized; Copyright date: Harlow : Pearson Education, ©2015Other title: Five star service.Accession number(s): 2016000003821.Availability: Items available for loan: Main Campus [Call number: HF5415.5 H466F 2015] (1). Place hold Add to cart (remove)
	2.		A practical guide to airline customer service : from airline operations to passenger services / Colin C. Law, Stamford International University, Hua Hin Campus. by Law, Colin C [author.]. Material type: Book; Format: available online ; Literary form: Not fiction Publisher: Irvine : BrownWalker Press, [2018]Copyright date: ©2018Online access: EBSCOhost Availability: No items available Add to cart (remove)
	3.		Brand medicine : the role of branding in the pharmaceutical industry / edited by Tom Blackett and Rebecca Robins by Blackett, Tom [ed.] \| Robins, Rebecca [ed.]. Material type: Book; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, N.Y. : Palgrave Macmillan, 2001Accession number(s): 201010250022.Availability: Items available for loan: Main Campus [Call number: HD 9666.5 B726] (1). Place hold Add to cart (remove)
	4.		Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller by Jacka, J. Mike \| Keller, Paulette J. Material type: Book; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, N.Y. : Wiley, c2002Accession number(s): 200305130036, 200306060094.Availability: Items available for loan: Main Campus [Call number: HF5415.335 J324B] (1). Place hold Add to cart (remove)
	5.		Capturing customers' hearts : leave your competition to chase their pockets / Brian Clegg by Clegg, Brian. Material type: Book; Literary form: Not fiction ; Audience: Specialized; Publisher: London : Financial Times/Prentice Hall, 2000Accession number(s): 200305170101, 200305170102.Availability: Items available for loan: Main Campus [Call number: HF5415.5 C533C] (1). Place hold Add to cart (remove)
	6.		Consumer-driven health care [electronic resource] : implications for providers, payers, and policymakers / Regina E. Herzlinger, editor by Herzlinger, Regina E [ed.]. Material type: Book; Format: print ; Literary form: Not fiction Publisher: San Francisco, Calif. : Jossey-Bass, c2004Online access: Electronic Resources Availability: No items available Add to cart (remove)
	7.		Creating customer value : the path to sustainable competitive advantage by Naumann, Earl. Material type: Book; Format: print ; Literary form: Not fiction Publisher: Cincinnati, Ohio : Thomson Executive Press, 1995Accession number(s): 205250.Availability: Items available for loan: Main Campus [Call number: HF5415.5 N385C] (1). Place hold Add to cart (remove)
	8.		Customer behavior : consumer behavior and beyond by Sheth, Jagdish N \| Mittal, Banwari \| Newman, Bruce I. Material type: Book; Format: print ; Literary form: Not fiction Publisher: Fort Worth, Tex. : Dryden Press, 1999Accession number(s): 228378.Availability: Items available for loan: Main Campus [Call number: HF5415.32 S537C] (1). Place hold Add to cart (remove)
	9.		Customer loyalty and success by Lynch, James J. Material type: Book; Format: print ; Literary form: Not fiction Publisher: Hampshire : Macmillan Business, 1995Accession number(s): 214427, 214428.Availability: Items available for loan: Main Campus [Call number: HF5415.5 L962C] (1). Place hold Add to cart (remove)
	10.		Customer once, client forever [electronic resource] : 12 tools for building lifetime business relationships / Richard Buckingham ; foreword by Paul B. Brown. by Buckingham, Richard, 1963-. Edition: 1st ed.Material type: Book; Format: print ; Literary form: Not fiction Publisher: Washington, D.C. : Kiplinger Books, c2001Online access: Electronic Resources Availability: No items available Add to cart (remove)
	11.		Customer service for the new millennium : winning and keeping value-driven buyers by Tucker, Robert B, 1953-. Material type: Book; Format: print ; Literary form: Not fiction Publisher: Franklin Lakes, N.J. : Career Press, 1997Accession number(s): 204442.Availability: Items available for loan: Main Campus [Call number: HD31 T824C] (1). Place hold Add to cart (remove)
	12.		Customer statisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification / Terry G. Vavra by Vavra, Terry G. Material type: Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Milwaukee, Wis. : ASQ Quality Press, c2002Accession number(s): 200209140040.Availability: Items available for loan: Main Campus [Call number: HF5415.335 V387C] (1). Place hold Add to cart (remove)
	13.		Customer-centered reengineering : remapping for total customer value by Crego, Edwin T., Jr \| Schiffrin, Peter D. Material type: Book; Format: print ; Literary form: Not fiction Publisher: New York, N.Y. : Irwin, 1995Accession number(s): 204604.Availability: Items available for loan: Main Campus [Call number: HD58.8 C733C] (1). Place hold Add to cart (remove)
	14.		Customer-focused marketing : actions for delivering greater internal and external customer satisfaction by Chaston, Ian. Material type: Book; Format: print ; Literary form: Not fiction Publisher: London : McGraw-Hill, 1993Accession number(s): 89481.Availability: Items available for loan: Main Campus [Call number: HF5415.13 C427C] (1). Place hold Add to cart (remove)
	15.		Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Willson. by Blunt, Carolyn, 1976- \| Hill-Wilson, Martin, 1954-. Material type: Book; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: Chichester : Wiley, c2013Accession number(s): 2017000001266.Availability: Items available for loan: Main Campus [Call number: HF5415.335 B586D 2013] (1). Place hold Add to cart (remove)
	16.		Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships / Daniel Lafrenière. by Lafrenière, Daniel [author.]. Edition: 1stMaterial type: Book; Format: available online ; Literary form: Not fiction Publisher: New York : Productivity Press, 2019Online access: EBSCOhost Availability: No items available Add to cart (remove)
	17.		Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze. by Inghilleri, Leonardo \| Solomon, Micah. Material type: Book; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, N.Y. : AMACOM, c2010Accession number(s): 201009210121.Availability: Items available for loan: Main Campus [Call number: HF5415.5 I533E] (1). Place hold Add to cart (remove)
	18.		Factors influencing customer satisfaction : differences between E-commerce and voice commerce / by Daniel Kraus. by Kraus, Daniel [author.]. Material type: Book; Format: available online ; Literary form: Not fiction Publisher: [Munich] : GRIN, [2018]Copyright date: ©2018Dissertation note: M. B. A. German Graduate School of Management and Law, 2018. Online access: EBSCOhost Availability: No items available Add to cart (remove)
	19.		FRICTIONLESS ORGANIZATION;DELIVER GREAT CUSTOMER EXPERIENCES WITH LESS EFFORT [electronic resource]. by BILL PRICE; DAVID JAFFE. Material type: Book; Format: available online ; Literary form: Not fiction Publisher: SAN FRANCISCO : BERRETT-KOEHLER, 2022Online access: EBSCOhost Availability: No items available Add to cart (remove)
	20.		From concept to customer : the practical guide to integrated product and process development, and business process reengineering by ReVelle, Jack B \| Frigon, Normand L \| Jackson, Harry K. Material type: Book; Format: print ; Literary form: Not fiction Publisher: New York, N.Y. : Van Nostrand Reinhold, 1995Accession number(s): 182237, 182238.Availability: Items available for loan: Main Campus [Call number: HD30 R483F] (1). Place hold Add to cart (remove)

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