Your search returned 23 results.

1. Books
Brand advocates : turning enthusiastic customers into a powerful marketing force / Rob Fuggetta.

by Fuggetta, Rob.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Hoboken, N.J. : Wiley, c2012Accession number(s): 201310250018, 201311050014.Availability: Items available for loan: Main Campus [Call number: HF 5415.55 F833B] (1).

2. Books
Brand psychology : consumer perceptions, corporate reputations / Jonathan Gabay.

by Gabay, Jonathan [author].

Material type: book Book; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: London : Kogan Page, 2015Accession number(s): 2015000002685.Availability: Items available for loan: Main Campus [Call number: HF5415.1255 G322B 2015] (1).

3. Books
Brand real : how smart companies live their brand promise and inspire fierce customer loyalty / Laurence Vincent.

by Vincent, Laurence.

Material type: book Book; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, N.Y. : AMACOM, c2012Accession number(s): 201404230008, 2014000002857.Availability: Items available for loan: Main Campus [Call number: HF5415.1255 V562B] (2).

4. Books
Capturing customers' hearts : leave your competition to chase their pockets / Brian Clegg

by Clegg, Brian.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: London : Financial Times/Prentice Hall, 2000Accession number(s): 200305170101, 200305170102.Availability: Items available for loan: Main Campus [Call number: HF5415.5 C533C] (1).

5. Books
Customer culture : how FedEx and other great companies put the customer first every day / Michael D. Basch

by Basch, Michael D.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Upper Saddle River, N.J. : Financial Times/Prentice Hall, c2002Accession number(s): 200308080087, 200308270063.Availability: Items available for loan: Main Campus [Call number: HD58.7 B372C] (1).

6. Books
Customer equity : building and managing relationships as valuable assets / Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas

by Blattberg, Robert C, 1942- | Getz, Gary, 1955- | Thomas, Jacquelyn S, 1969-.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Boston, Mass. : Harvard Business School Pub. Co., c2001Accession number(s): 200204190125.Availability: Items available for loan: Main Campus [Call number: HF5415.55 B527C] (1).

7.
Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships / Daniel Lafrenière.

by Lafrenière, Daniel [author.].

Edition: 1stMaterial type: book Book; Format: available online remote; Literary form: Not fiction Publisher: New York : Productivity Press, 2019Online access: EBSCOhost Availability: No items available

8. Books
Driving loyalty : turning every customer and employee into a raving fan for your brand / Kirk Kazanjian.

by Kazanjian, Kirk.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, N.Y. : Crown Business, c2013Accession number(s): 201310250015.Availability: Items available for loan: Main Campus [Call number: HF 5415.5 K392D] (1).

9. Books
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze.

by Inghilleri, Leonardo | Solomon, Micah.

Material type: book Book; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, N.Y. : AMACOM, c2010Accession number(s): 201009210121.Availability: Items available for loan: Main Campus [Call number: HF5415.5 I533E] (1).

10. Books
Game-based marketing : inspire customer loyalty through rewards, challenges, and contests / Gabe Zichermann and Joselin Linder

by Zichermann, Gabe | Linder, Joselin.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Hoboken, N.J. : Wiley, c2010Accession number(s): 201006010014.Availability: Items available for loan: Main Campus [Call number: HF5415.525 Z523G] (1).

11. Books
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement / Andrew Frawley.

by Frawley, Andrew.

Material type: book Book; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: Hoboken, New Jersey : Wiley, c2015Other title: Igniting customer connections : fire up your company's growth by multiplying customer experience and engagement.Accession number(s): 2015000001929.Availability: Items available for loan: Main Campus [Call number: HF5415.5 F728I 2015] (1).

12. Books
Predicting market success : new ways to measure customer loyalty and engage consumers with your brand / Robert Passikoff

by Passikoff, Robert, 1948-.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Hoboken, N.J. : Wiley, c2006Accession number(s): 200806130012.Availability: Items available for loan: Main Campus [Call number: HF5415.525 P377P] (1).

13. Books
Return on customer : creating maximum value from your scarcest resource / Don Peppers, Martha Rogers

by Peppers, Don | Rogers, Martha.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: London : Cyan, 2005Accession number(s): 200705160003, 200705160004.Availability: Items available for loan: Main Campus [Call number: HF5415.527 P466R] (1).

14. Books
Sell the brand first : how to sell your brand and create lasting customer loyalty / Dan Stiff

by Stiff, Dan.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, N.Y. : McGraw-Hill, c2006Accession number(s): 200612140002, 200612140003.Availability: Items available for loan: Main Campus [Call number: HD69 .B7 S743S] (1).

15. Books
Seven power strategies for building customer loyalty

by Timm, Paul R.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York, N.Y. : AMACOM, 2001Accession number(s): 70620010028.Availability: Items available for loan: Main Campus [Call number: HF5415.5 T555S] (1).

16. Books
Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein.

by Goldstein, Sheldon D.

Material type: book Book; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: Milwaukee, Wis. : ASQ Quality Press, c2010Accession number(s): 2014000001382.Availability: Items available for loan: Main Campus [Call number: HF5415.335 G642S] (1).

17. Books
The culting of brands : when customers become true believers / Douglas Atkin

by Atkin, Douglas.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, N.Y. : Portfolio, 2004Accession number(s): 200604260037.Availability: Items available for loan: Main Campus [Call number: HF5415.13 A844C] (1).

18. Books
The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships

by Bergeron, Bryan P.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York, N.Y. : McGraw-Hill, 2001Accession number(s): 10220010073, 10220010074.Availability: Items available for loan: Main Campus [Call number: HF5415.525 B473E] (1).

19. Books
The Hook : how to share your brand's unique story to engage customers, boost sales, and achieve heartfelt success / Richard Krevolin ; foreword by Harry Beckwish.

by Krevolin, Richard W, 1964- [author] | Beckwish, Harry [author of forword].

Material type: book Book; Format: print ; Literary form: Not fiction ; Audience: Specialized; Copyright date: Wayne, N.J. : Career Press ©2016Accession number(s): 2017000001259.Availability: Items available for loan: Main Campus [Call number: HF5415.1255 K738H 2016] (1).

20. Books
Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy / Bill Stinnett

by Stinnett, Bill.

Material type: book Book; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, N.Y. : McGraw-Hill, c2005Accession number(s): 200505120023.Availability: No items available


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